How to delete your data
Last updated: [DATE]
You can remove ChannelDesk’s access to a Facebook Page, or delete everything it holds, at any time. Here is each way to do it and exactly what happens.
Disconnect a Facebook Page
- Sign in to ChannelDesk and open Channels.
- Choose Disconnect next to the Page.
ChannelDesk stops receiving that Page’s comments and discards its access token straight away. Comments it already received stay in your history until your retention setting removes them (30 to 365 days; 180 by default), or until you delete the workspace.
Delete a workspace and all of its data
- Sign in and open Settings.
- Under Data and deletion, choose Request workspace deletion and type the workspace’s name to confirm.
Straight away, automation stops, every connected Page is disconnected and all access tokens are discarded. After 7 days, the workspace is permanently deleted with all of its comments, labels, drafts, rules, knowledge and history. The 7 days are there so a deletion requested by mistake can be stopped: email us before they are up. Only a workspace owner can request deletion.
Remove ChannelDesk from Facebook
You can also remove the app on Facebook’s side: in Facebook, open Settings and privacy → Settings → Business integrations (for a Page you manage through Meta Business Suite, Business settings → Integrations → Connected apps), find ChannelDesk and choose Remove. That ends ChannelDesk’s access to your Pages at once. To also delete what ChannelDesk has already stored, delete the workspace as above, or email us.
Delete your ChannelDesk account
Email [privacy@channeldesk.ai] from the address you sign in with and ask for your account to be deleted. We delete your sign-in account, remove you from every workspace and delete any workspace where you are the only owner, as described above. Billing records are kept for as long as tax law requires.
If you commented on a shop’s Page
If you left a comment on the Facebook Page of a shop that uses ChannelDesk, that shop controls the copy ChannelDesk keeps. You can ask the shop to delete it, or email [privacy@channeldesk.ai] with a link to your comment or the Page’s name and the name you commented under. We will work with the shop to delete it and confirm when it is done.
Deleting a comment on Facebook also stops it reaching ChannelDesk from then on, and any copy already held is removed when the shop’s retention period ends.
How long a request takes
We answer every deletion request within [30] days and confirm by email once it is done. More about what we hold and why is in our privacy policy.