Every customer conversation in one inbox.
Instagram and Facebook messages, email and your website chat all land in one place. ChannelDesk writes replies with your real prices and policies, so your team answers in seconds instead of hours.
No credit card needed. Connect your first channel in a couple of minutes.
Wherever your customers ask, you answer from one place.
01
One inbox for every channel
Messages from Instagram, Facebook, email and your website chat arrive in one shared inbox. Your whole team works from the same list, so nobody is ever left waiting.
02
Replies written for you
ChannelDesk knows your website, your products and your prices. When someone asks “how much?” or “where’s my order?”, a reply is ready before you’ve finished reading.
03
Answers while you sleep
Turn on the AI assistant for your website chat and visitors get an answer straight away, day or night. When a person is needed, it passes the chat to your team.
An AI that actually knows your business.
Generic AI guesses. ChannelDesk reads your website, syncs your product catalogue and learns the answers you’ve approved, so every reply sounds like it came from someone who works for you.
The message
Beth L.by email
“What if my jacket falls apart after a year?”
Found in Your website › Warranty
“Every Northwind jacket carries a 2 year warranty against faulty materials and workmanship from the date of purchase. To make a claim, email the team with your order number and a photo of the fault.”
northwind.example/pages/warranty
Suggested reply
Hi Beth! Every Northwind jacket comes with a 2 year warranty that covers faulty materials and workmanship. If anything goes wrong, just reply here with your order number and a photo and we’ll sort it out.
Understands what people mean
“What if it falls apart after a year?” finds your warranty page, even though nobody said “warranty”.
Speaks your customers’ language
A question in Spanish gets a reply in Spanish, even when your site is only in English.
Shows where each answer came from
Every suggested reply names the page, product or answer it used, so you can check it at a glance.
Gets sharper the more you use it
See a great answer pulled from your site? Save it as an approved answer in one click.
Chat on your website, answered in seconds
Add a chat to your site with one line of code. Turn on the AI assistant and visitors get an answer straight away from your own information. When they need a person, the chat goes to your team.
- Your colour, your greeting and your team’s names, so the chat looks like part of your site.
- Left before you replied? Your reply goes to their email, and their answer comes back into the same chat.
- Ask for a name, email or order number before the chat starts, and it’s saved on their profile.
- Customers who are signed in to your site keep their chat history on any device.
- Included on every plan, even the free one.
Clear the inbox together, without stepping on each other
Assign conversations, snooze the ones that can wait, and see straight away who has been waiting too long. Everyone works from the same list, so nothing gets answered twice or not at all.
- Saved replies for the questions you answer every day. Type / to add one, with the customer’s name already filled in.
- Set a reply time you’re aiming for, and anything waiting longer is flagged as overdue.
- Search every message, not just names.
- Keyboard shortcuts for everything, so you can work through the inbox without touching the mouse.
- Send formatted emails with bold, links and lists, and add photos and files to any reply.
Know who you’re talking to
Each customer gets one profile, whichever channel they use. Their email, their Instagram messages and their website chats sit side by side, along with the details that matter to your business.
- Add your own fields, like order count, VIP or usual size, as text, numbers, dates, yes or no, or a list.
- When the same person writes from two places, merge their profiles in one click.
- See where a website visitor is right now: the page they’re on, their country and their local time.
AI that works for you, not instead of you.
Your customers are talking to your brand, so ChannelDesk is careful by default. You don’t have to find these in the settings. They’re how it works.
No made-up answers
Replies only use your approved answers, your website and your store’s listings. If the answer isn’t there, ChannelDesk asks rather than guesses.
You choose where AI replies on its own
Only your website chat’s assistant answers without you, and only if you turn it on. Everywhere else, you read the reply and decide whether to send it.
A person whenever it matters
The assistant passes the chat to your team when it can’t help, and any time a visitor asks for a person.
See why it did what it did
Every suggested reply shows where it came from, and every hidden comment shows which of your rules hid it.
Undo anything
Bring back any hidden comment in one click, and see a full history of who did what and when.
Your data stays yours
Your account access is encrypted and you can disconnect anytime. You choose how long conversations are kept.
Up and running in three steps.
01
Connect your channels
Log in with Facebook to add your Page and Instagram account, forward your support email to ChannelDesk, and paste one line of code to add chat to your website.02
Teach it your business
Add your website and connect your store. ChannelDesk reads your pages and products, and suggests answers for you to approve.03
Answer everything from one place
New messages arrive in seconds. Assign them, send a suggested reply, and let the assistant look after your website chat when you’re away.
Start free. Upgrade when you’re ready.
The free plan gives you the whole inbox, website chat included. Pro connects more channels, writes far more of your replies and knows your products.
Free
Every channel in one inbox, with AI help to get started.
$0£0$0£0per workspace, per month
No card needed.
- One inbox for Instagram, Facebook, email and website chat
- 2 channels
- Unlimited conversations and replies you write yourself
- 20 AI-written replies a month
- AI that reads your website and approved answers
- 2,000 comments sorted by AI a month
- Rules flag spam for you to hide in one click
- 2 team members
Pro
RecommendedReplies written for you, with your real prices and stock.
$39£29$32.50£24.17per workspace, per month
Billed monthly.Billed yearly at $390£290.
- 3 channels
- 500 AI-written replies a month, including your chat assistant’s answers
- AI that knows your website, products and approved answers
- Product catalogue synced daily, up to 2,000 products
- Replies with real prices, sizes and stock
- Spam hidden from your comments automatically
- 10,000 comments sorted by AI a month
- No ChannelDesk branding on your website chat
- Unlimited team members
Busier than that?
The bigger plans do everything Pro does, with more channels and room for more AI replies. You can move up or down whenever you like.
Growth
$99£75$82.50£62.50a month
Billed yearly at $990£750
For growing teams answering across lots of channels.
- 10 channels
- 2,500 AI-written replies a month
- 50,000 comments sorted by AI a month
Scale
$249£189$207.50£157.50a month
Billed yearly at $2,490£1,890
For big brands with many Pages, inboxes and sites.
- 30 channels
- 10,000 AI-written replies a month
- 250,000 comments sorted by AI a month
One workspace per brand, billed in your local currency. Busy month? Paid plans keep working up to 20% past their limits, and you’re never charged extra. Past that, your messages and comments keep coming in and wait for you.
Prices in dollars.
Common questions
Quick answers to what most brands ask before they sign up. If yours isn’t here, the free plan is the fastest way to find out: connect a channel and you’ll see your own conversations in a couple of minutes.
01Which channels does ChannelDesk work with?
Facebook Messenger, Instagram messages, email and live chat on your own website. The comments on your Facebook and Instagram posts and ads come in too. Everything lands in one inbox your whole team can work from.
02Will the AI reply to customers without me?
Only where you let it. You can turn on the AI assistant for your website chat: it answers visitors from your approved information and hands the chat to your team when it can’t help or when someone asks for a person. Everywhere else, ChannelDesk suggests a reply and you decide whether to send it.
03How does it know about my business?
You add your website and connect your store (Shopify, or any platform with a Google or Meta product feed). ChannelDesk reads your pages and your catalogue every day, and you can add approved answers for anything you want said a particular way. Replies only ever draw on those.
04How do I add the chat to my website?
Copy one line of code into your site, the same way you’d add analytics. It works on Shopify, WordPress, Webflow and anything else that lets you add a script, and it won’t clash with your site’s design. You choose its colour, greeting and which side it sits on.
05What if a website visitor leaves before we reply?
The chat asks for their email when nobody’s around to answer. Your reply is then emailed to them, and when they answer, it comes straight back into the same chat.
06Can my whole team use it?
Yes. The free plan includes 2 team members and paid plans have no limit. Assign conversations to each other, snooze what can wait, and see what’s overdue at a glance.
07Do you need my Facebook password?
No. You connect through Facebook’s own login and permissions screen, and you can disconnect anytime. Your account access is stored encrypted.
08My customers write in different languages. Is that a problem?
Not at all. Messages are understood in whatever language they’re written in, and replies are drafted in that same language.
09What happens if I go over the free plan’s limits?
Nothing breaks. Messages and comments keep arriving and wait for you. AI replies and comment sorting pause until your month resets, and you’re never charged for going over.
Answer every customer from one inbox
Connect your channels and start answering from one place today. The free plan includes the whole inbox and your website chat, with no credit card needed.
Your comments, handled too
The comments under your Facebook and Instagram posts and ads get sorted the moment they’re posted. Spam and scam links are hidden by your rules, and buying questions get a ready-to-send reply with your real prices.
- Every comment labelled: buying question, complaint, refund request, spam and more, in any language.
- Your rules hide spam around the clock on paid plans, and anything borderline waits for you.
- Reply privately and the conversation carries on in your inbox, with a public note saying you’ve sent a message.
- Changed your mind? Unhide any comment in one click.
More about commentscashflow_daily · 2 minutes ago
Earn $500 a day from home! DM me or check my profile 💸 www.fast-cash.example
Decision: Hide comment
Hidden on Facebook. Confirmed by the platform at 09:41.
Promotional spam → hide when confidence is highMatched