Chat with shoppers on your website and answer every one.
Add a chat to your site with one line of code. The AI assistant answers straight away from your own information, and your team takes over whenever a person is needed. Every chat lands in the same inbox as your email and DMs.
Included on every plan, even the free one.
Shoppers get answers while they’re still on the page.
01
Answers straight away
The AI assistant replies in seconds, day or night, using your website, your products and the answers you’ve approved.
02
A person when it matters
When the assistant can’t help, or a visitor asks for someone, the chat goes straight to your team in the same inbox as everything else.
03
Nobody left hanging
If a visitor leaves before you reply, your reply goes to their email. When they answer, it comes back into the same chat.
An AI that actually knows your business.
Generic AI guesses. ChannelDesk reads your website, syncs your product catalogue and learns the answers you’ve approved, so every reply sounds like it came from someone who works for you.
The message
Beth L.by email
“What if my jacket falls apart after a year?”
Found in Your website › Warranty
“Every Northwind jacket carries a 2 year warranty against faulty materials and workmanship from the date of purchase. To make a claim, email the team with your order number and a photo of the fault.”
northwind.example/pages/warranty
Suggested reply
Hi Beth! Every Northwind jacket comes with a 2 year warranty that covers faulty materials and workmanship. If anything goes wrong, just reply here with your order number and a photo and we’ll sort it out.
Understands what people mean
“What if it falls apart after a year?” finds your warranty page, even though nobody said “warranty”.
Speaks your customers’ language
A question in Spanish gets a reply in Spanish, even when your site is only in English.
Shows where each answer came from
Every suggested reply names the page, product or answer it used, so you can check it at a glance.
Gets sharper the more you use it
See a great answer pulled from your site? Save it as an approved answer in one click.
Looks like part of your site
Pick your colour, write your own greeting, and put the chat on whichever side suits your design. Give the assistant a name, too.
- Your team’s names and faces in the chat, so visitors know real people are there.
- Ask for a name, email or order number before the chat starts, with your own fields.
- The chat’s buttons and labels speak English, Spanish, French and German.
Replies that reach them after they’ve gone
Most visitors don’t wait around. When nobody’s online, the chat asks for an email, so your reply still reaches them later and the conversation doesn’t end when they close the tab.
- Replies they haven’t seen are emailed after a few minutes, never while they’re still on the site.
- They answer by email and it lands back in the same chat, not in a separate thread.
- A link takes them back to the page they were on, where the chat carries on.
Know who you’re chatting with
See the page a visitor is looking at, where they are and what time it is for them. Anything they told you before the chat is saved on their profile.
- See whether they’re still on the site, and which page they’re on now.
- Customers signed in to your site are recognised, so you know exactly who you’re talking to.
- Their chats sit on the same profile as their emails and Instagram messages.
Live on your site in five minutes.
01
Add the chat in ChannelDesk
Name it, pick your colour and greeting, and say which of your websites it can run on.02
Paste one line of code
Copy it into your site, the same way you’d add analytics. ChannelDesk tells you when it sees the chat running.03
Switch on the assistant
Turn it on when you’re happy with what it knows. Until then, every chat goes to your team.
<script src="https://app.channeldesk.ai/widget.js" data-channel="cw_4Fh8…" async></script>
Installed on northwind.example · seen 2 minutes ago
For your developer, if you have one.
None of this is needed to get started, but it’s there when you want the chat to do more.
Signed-in customers
Pass a token from your server and customers who are logged in to your site are recognised, with their chat history on any device.
Controls in JavaScript
Open or close the chat from your own buttons, hide the launcher on some pages, and listen for new messages.
Won’t clash with your design
The chat keeps its own styles to itself, so your site’s CSS can’t break it and it can’t break your site.
Won’t slow your site down
A tiny script loads first, and the chat itself arrives once your page has finished loading.
Common questions
What brands ask before adding the chat to their site. If yours isn’t here, the free plan is the quickest way to find out: you can have the chat running on your site in a few minutes.
01Is the chat really free?
Yes. The chat is included on every plan, the free one too, and it counts as one of your channels. On the free plan it shows a small “Powered by ChannelDesk” line; paid plans don’t.
02Does it work with my website?
If you can add a script to your site, it works: Shopify, WordPress, Webflow, Squarespace, Wix, or your own code. You choose which of your domains it’s allowed to run on.
03Can I turn the AI assistant off?
Yes. The assistant is off until you switch it on, and you can switch it off anytime. Without it, visitors chat straight with your team.
04What does the assistant know?
Only what you’ve given ChannelDesk: your website, your product catalogue and your approved answers. If the answer isn’t there, it hands the chat to your team rather than guess.
05What happens when nobody’s online?
The chat asks for the visitor’s email so they don’t have to wait around. Your reply is emailed to them if they’ve left, and their answer comes back into the chat.
06Do assistant answers count towards my plan?
Yes, each answer uses one of your AI-written replies for the month. If you run out, the assistant hands new chats to your team instead.
07Which languages does it speak?
The assistant replies in the visitor’s language. The chat’s own buttons and labels come in English, Spanish, French and German, chosen from the visitor’s browser.
Put a chat on your site today
Set it up in a few minutes on the free plan. No credit card needed, and your chats land in the same inbox as everything else.