WhatsApp, answered with everything else.
Your team and Dot answer your WhatsApp Business number in the same inbox as your chat, email and DMs. You pay Meta only what Meta charges.
On every plan. The first 1,000 replies a month are free from Meta.
Your busiest channel, in one place with the rest.
01
Keep your number
Keep the WhatsApp Business app on your phone. What you send from it shows in your inbox too.
02
Answered by Dot
In your customer’s language, day and night. Voice notes too, and it hands over when a person is needed.
03
No markup
You pay Meta directly, at Meta’s prices. Each number’s first 1,000 replies a month are free.
Connected in a few minutes
Meta’s own sign-up window opens from Channels. No card is needed to start.
- Keep the WhatsApp Business app on your phone, or connect a new number.
- Your team answers from the inbox, with notes, tags and assignment.
- Every message arrives as it’s sent, with its read ticks.
Voice notes, answered
Voice notes are turned into text, and Dot answers what was said.
- Your product names heard right, from your catalogue and approved answers.
- Customers writing Pidgin get Pidgin back.
- A note it can’t make out goes to your team.
Templates for after 24 hours
Make Utility and Marketing templates beside a live preview, with WhatsApp’s rules checked before you submit.
- Pictures, video, documents, a map, and carousels of up to 10 cards.
- Link, call and quick reply buttons.
- Filled in with the customer’s details, and WhatsApp’s decision is emailed to you.
Chats from your ads
Customers from your Click-to-WhatsApp ads land in the same inbox, with the ad they came from.
- The reply box says when to answer by.
- Answer in time and the next 3 days are free, templates too.
- The WhatsApp button on your Facebook Page, set up step by step.
Know what it costs
See this month’s free replies and what Meta has charged, by kind of message.
- A warning before the free replies run out with no card.
- Told at once if Meta can’t charge your card, with what to fix.
- Meta’s own figures, from your WhatsApp account.
Tickets and ratings, on WhatsApp too
Customers hear how their request is going, and rate the conversation, without leaving WhatsApp.
- From Pro, ticket updates after 24 hours go as approved templates, set up for you.
- Ratings are a tap on a list of five faces.
- A tap is never a new message, so nothing reopens.
Live on WhatsApp in three steps.
01
Choose Connect WhatsApp
In Channels. Say whether you’ll keep the WhatsApp Business app on the number.02
Sign in with Facebook
Meta’s own window opens. Choose your business and your number, and confirm it.03
Switch on Dot
Start on Suggest, or let Dot answer on its own. Your team answers the rest.
Common questions
What businesses ask before connecting WhatsApp. If yours isn’t here, the free plan is the quickest way to find out.
01What does WhatsApp cost?
Meta bills you directly, at its own prices, and we add nothing. Each number’s first 1,000 replies a month are free. Templates, and replies past the free ones, go on a card you add in WhatsApp Manager.
02Do I need a new number?
No. Connect the number you already use with the WhatsApp Business app, or a new one that isn’t on WhatsApp yet.
03Can I keep using the app on my phone?
Yes. Reply from the app when you like, and what you send shows in your inbox too. The number should have been in the app for at least 3 months, with the app up to date.
04What happens after 24 hours?
WhatsApp only lets businesses reply freely for 24 hours after the customer last wrote. After that, you send an approved template, and ChannelDesk shows which ones you can use.
05Can I message customers first?
Yes, with an approved template: from a conversation, from a workflow, or through the API. Meta charges for each.
06Does Dot answer voice notes?
Yes. Voice notes are turned into text, and Dot answers what was said. If a note can’t be made out, your team gets it to listen to.
07Do you add anything to Meta’s prices?
No. Meta charges your WhatsApp account directly, and your number’s page shows what Meta has charged this month.
08Which countries does it work in?
Wherever Meta offers the WhatsApp Business Platform. Meta’s prices for templates depend on your customer’s country.
Answer WhatsApp from one inbox
Connect your number in a few minutes on the free plan. No credit card needed, and Meta’s first 1,000 replies a month are free.