Stop losing sales in your comments.
Spam and scam links get hidden the moment they're posted. Questions like “how much?”, “can I book for Saturday?” and “do you ship to Spain?” get a ready-to-send reply with your real prices and policies. Approve each reply yourself, or let Dot answer the ones it can.
No credit card needed. Connect your Page in about a minute.
Every comment gets sorted the second it’s posted.
01
Every comment, labelled instantly
A question about buying or booking, a complaint, a refund request, spam or just a compliment. You can see what each comment is at a glance, in any language.
02
Spam hidden automatically
Set your rules once. Spam and scam links get hidden from your posts and ads around the clock, and anything borderline waits for you.
03
Replies ready to send
ChannelDesk knows your website, your prices and your policies, so when someone asks “how much?” or “can I book?” the reply is already written. Check it, post it, done.
Spam hidden within seconds of being posted
Scam links and “DM me to earn $500” comments under your ads make your brand look unsafe and drag down your results. ChannelDesk hides them as they appear and shows you exactly which rule did it, so you’re never left guessing.
- You set the rules, test them on your real comments first, and switch them on when you’re happy.
- Hide whatever you don’t want under your ads: scam links, competitor plugs, or anything else you choose.
- If we’re not sure about a comment, it waits for you instead of being acted on.
- Changed your mind? Unhide any comment in one click.
Reply to “how much?” with the real price, in seconds
Most questions in comments never get an answer, and every one of them is a customer walking away. ChannelDesk answers from your prices, policies and approved answers, and if you sell products, it works out which product the post is about and pulls the current price and sizes from your store. Every reply is written in your customer’s language.
- Selling products? Works with Shopify, or any store that has a Google or Meta product feed.
- Replies only use facts from your website, the answers you’ve approved and your store. No made-up prices, ever.
- Product prices and stock stay in sync with your store, updated every day.
- Read every reply and press post, or let Dot post the answers it’s sure of. Complaints and refunds always wait for you.
Get through a day of comments in minutes
Comments opens on the ones that need you and nothing else. Handle them right from the list, select a bunch and deal with them in one go, or fly through with keyboard shortcuts.
- Hide, unhide and mark comments as done without opening each one.
- Finished comments drop out of the list, so the next one is always on top.
- Already replied on Facebook? That comment is marked as done for you.
- Reply privately and the conversation moves into your inbox, next to your DMs and email.
Keyboard shortcuts for everything
- jk
- Next and previous comment
- e
- Mark as reviewed
- hu
- Hide and unhide
- x
- Tick it, then act on everything ticked
- Enter
- Open it to reply
Never miss a comment, even when you’re offline
You can’t watch your comments all day. ChannelDesk catches what you’d miss and emails you about the things that actually cost you money.
- Connect your Page and we pull in the last 7 days of comments, so you start with the full picture.
- New comments show up in ChannelDesk seconds after they’re posted, day or night.
- If your Page gets disconnected, you get an email right away.
- Customer questions waiting more than 4 hours? You’ll hear about it. There’s a morning summary too, if you want one.
AI that works for you, not instead of you.
Everything in your comment section is public, so ChannelDesk is careful by default. You don’t have to find these in the settings. They’re how it works.
You decide who replies
ChannelDesk writes the draft and you post it. Or switch on Dot for comments, and it answers the customer questions your approved information covers, signed as an AI. Complaints always wait for you.
See why it did what it did
Every hidden comment shows which of your rules caught it. No mystery decisions.
No made-up facts
Replies only use your approved answers, your website and, if you sell products, your store’s listings. Nothing is invented.
Only your rules hide comments
ChannelDesk never decides on its own what to hide. You choose what goes, what stays, and what comes to you first.
Undo anything
Every hidden comment can be brought back in one click, and there’s a full history of who did what and when.
Your data stays yours
Your Page access is encrypted and you can revoke it anytime. You choose how long comments are kept, from 30 days to a year.
Up and running in three steps.
01
Connect your Page
Log in with Facebook and pick your Page and its Instagram account. We never see your password. Your last 7 days of comments show up right away, already sorted.02
Teach it your business
Add your website and ChannelDesk reads it, then suggests answers for you to approve. Selling products? Connect your store or product feed too.03
Turn on your first rule
We’ve drafted three to get you started. Test one on your real comments, see what it would have hidden, then switch it on.
Common questions
Quick answers to what most brands ask before they connect their Page. If yours isn’t here, the free plan is the fastest way to find out: you’ll see it working on your own comments in about a minute.
01Will ChannelDesk post replies to comments without me?
No. It writes drafts and you decide what gets posted. The only thing that can run on its own is hiding spam (on paid plans), using rules you’ve written and switched on, and you can undo any hide in one click.
02Does it work with Instagram?
Yes. Connect your Facebook Page and the Instagram business account linked to it, and comments on both arrive in the same place, posts and ads alike.
03What if it hides a real customer’s comment?
Unhide it in one click. ChannelDesk only hides what your rules tell it to, and when it isn’t sure what a comment is, it leaves the comment for you. If it gets a label wrong, you can correct it.
04Where do the prices in replies come from?
From your approved answers and your website. If you sell products, straight from your store too: we read Shopify stores directly, and any other platform through the product feed you already use for Google Shopping or your Facebook catalogue. Prices and stock refresh every day.
05Can I reply to a comment privately?
Yes. Send a private reply and the conversation carries on in your inbox as a direct message, with a short public note under the comment saying you’ve been in touch. You write that note.
06My customers comment in different languages. Is that a problem?
Not at all. Comments are understood in whatever language they’re written in, and replies are drafted in that same language.
07Do you need my Facebook password?
No. You connect through Facebook’s own login and permissions screen, and you can disconnect anytime. Your Page access is stored encrypted.
08How many comments can it handle?
As many as you get. Plans count active contacts, the people who comment or message in a month, once each: Free 50, Pro 3,000, Growth 12,000 and Scale 40,000. Your DMs, email and website chat are in the same inbox.
09What happens if I go over the free plan’s limits?
Nothing breaks, and you’re never charged. Comments still come in. After 50 people in a month, comments from new people aren’t sorted by AI and you can’t reply to them until the month resets or you upgrade.
See what you’ve been missing in your comments
Connect your Page and in about a minute you’ll see your last 7 days sorted: the spam, the complaints, and the customer questions nobody answered.