Every customer conversation in one inbox.
WhatsApp, Instagram, Facebook, email and your website chat in one place. Dot, your AI agent, answers the easy questions so your team can focus on the rest.
Free to start. No credit card needed.
Wherever your customers ask, you answer from one place.
01
One inbox for every channel
WhatsApp, DMs, email and chat in one shared list, so nobody’s left waiting.
02
Replies written for you
Drafted from your real prices and policies, before you’ve finished reading.
03
Answers while you sleep
Dot answers day and night, and hands over when a person is needed.
An AI that actually knows your business.
ChannelDesk learns your website, your approved answers and your catalogue, so replies sound like they came from your team.
The message
Beth L.by email
“What if my jacket falls apart after a year?”
Found in Your website › Warranty
“Every Northwind jacket carries a 2 year warranty against faulty materials and workmanship from the date of purchase. To make a claim, email the team with your order number and a photo of the fault.”
northwind.example/pages/warranty
Suggested reply
Hi Beth! Every Northwind jacket comes with a 2 year warranty that covers faulty materials and workmanship. If anything goes wrong, just reply here with your order number and a photo and we’ll sort it out.
Understands what people mean
“Falls apart after a year?” finds your warranty page.
Speaks their language
A question in Spanish gets a reply in Spanish.
Shows its sources
Every reply names the page or answer it used.
Gets sharper over time
Save a good answer in one click.
Dot answers customers and gets things done
Your AI agent answers on every channel, looks things up in your apps, and hands over when a person is needed.
- Follows your processes, like refunds or booking changes.
- Asks before changing anything, and only for the customer’s own records.
- Shows you what it couldn’t answer, so you can teach it.
WhatsApp, in the same inbox
Connect your WhatsApp Business number in a few minutes, and your team and Dot answer it alongside everything else.
- Keep using the WhatsApp Business app on your phone, on the same number.
- Voice notes turned into text, and answered by Dot.
- Your first 1,000 replies a month are free from Meta, with no markup after.
Chat on your website, answered in seconds
Add a chat to your site with one line of code, and Dot answers visitors straight away.
- Your colours, your greeting, your team.
- Left before you replied? Your answer goes to their email.
- Free on every plan.
Clear the inbox together
Assign, snooze and see who’s waiting too long, so nothing gets answered twice or not at all.
- Saved replies with the customer’s name filled in.
- Keyboard shortcuts for everything.
- Reply from Slack if you prefer.
Let the routine work run itself
Workflows tag, assign and follow up for you, the moment something happens.
- Send refund questions to the right person.
- Get an email when a chat waits too long.
- Outside opening hours, tell customers when you’ll be back.
Know who you’re talking to
One profile per customer, whichever channel they use.
- Your own fields, like VIP or membership level.
- Merge duplicate profiles in one click.
- See which page a website visitor is on right now.
Connect the tools your business runs on.
Your shop, bookings, payments and CRM, right beside every conversation. Dot uses them to answer, and your team can act in one click.
- 01Their details, beside every conversationOrders, bookings and plans, without switching tabs.
- 02Dot answers with the real detailsIt looks things up, and makes changes once the customer says yes.
- 03Your team acts in one clickCancel a booking or look up an order from the conversation.
- 04What happens there shows up hereA failed payment or a moved booking can start a workflow.
- 05Bug reports go to your trackerLinear, Jira or GitHub issues, drafted from the conversation.
Apps you can connect today
Shops
- Shopify
- WooCommerce
Payments and CRM
- Stripe
- HubSpot
Bookings
- Cal.com
- Calendly
- Acuity Scheduling
Issue trackers
- Linear
- Jira
- GitHub Issues
Your team
- Slack
Anything else
- MCP servers
- Your own system, no code
Connecting is free on every plan. Actions and MCP servers are on Pro and up. Building your own app? Send events through the API.
AI that works for you, not instead of you.
Careful by default, with nothing to find in the settings.
No made-up answers
Replies only use your own information. If the answer isn’t there, it asks.
You choose where AI replies alone
Only on the channels you switch on, and it always says it’s an AI.
A person whenever it matters
Anyone who asks for a person gets one, with a note for your team.
It asks before changing anything
Nothing changes without the customer’s yes, within limits you set.
See why it did what it did
Every reply, lookup and hidden comment shows what it was based on.
Your data stays yours
Encrypted access, and you choose how long conversations are kept.
Up and running in three steps.
01
Connect your channels
WhatsApp, Instagram, Messenger, email and your website chat, in minutes.02
Teach it your business
Add your website, approve a few answers, connect your apps.03
Answer from one place
Dot takes the easy questions. Your team takes the rest.
Common questions
If yours isn’t here, the free plan is the quickest way to find out.
01Which channels does ChannelDesk work with?
WhatsApp, Instagram and Facebook messages, email, your website chat, and the comments on your posts and ads.
02What does WhatsApp cost?
Meta gives every number 1,000 free replies a month. After that, and for messages you start, you pay Meta directly at its own prices. We add nothing.
03Will the AI reply to customers without me?
Only where you switch it on. Dot can be off, suggest replies, or answer on its own, channel by channel.
04Can Dot do things like cancel an order?
Yes, on Pro and up. Only for the customer’s own records, and only after they say yes.
05Which apps does it work with?
Slack, Shopify, WooCommerce, Stripe, HubSpot, Cal.com, Calendly, Acuity, Linear, Jira and GitHub, plus MCP servers and your own system.
06How does it know my business?
It reads your website, uses the answers you approve and, if you sell products, your catalogue.
07What’s an active contact?
Anyone who messages or comments in a month, counted once across your channels. Past your plan’s number, messages still arrive. On Free, replies to new people wait for the next month; paid plans add 500 more for $10.
08Can my whole team use it?
Yes, on a paid plan. Free is for one person; Pro includes 3 people, Growth 10 and Scale 25, and you can add more.
09Do you need my Facebook password?
No. You connect through Facebook’s own login, and can disconnect anytime.
10My customers write in other languages. Is that a problem?
Not at all. Messages are understood and answered in the customer’s language.
Your comments, handled too
Spam under your posts and ads is hidden by your rules, and questions get a reply with your real prices.
- Every comment labelled, in any language.
- Reply privately and carry on in your inbox.
- Unhide anything in one click.
More about commentscashflow_daily · 2 minutes ago
Earn $500 a day from home! DM me or check my profile 💸 www.fast-cash.example
Decision: Hide comment
Hidden on Facebook. Confirmed by the platform at 09:41.
Promotional spam → hide when confidence is highMatched