Dot answers your customers and sorts out what they need.
Your AI agent answers on every channel, gets things done in your apps, and hands over when a person is needed.
On every plan. No charge per resolution.
Every message gets the same careful steps.
Answers from what you know, never from a guess
Your website, your approved answers and your catalogue. If the answer isn’t there, Dot asks rather than guesses.
- Every answer shows its source.
- Replies in the customer’s language.
Does the work, not just the talking
Dot looks up orders, bookings and subscriptions in your apps, and makes changes once the customer says yes.
- Only for verified customers, and only their own records.
- Daily limits, and a pause so your team can stop a change.
Follows your process, step by step
Write it the way you’d brief a new teammate, or describe it and Dot drafts the steps.
- Branches, lookups and handovers, in plain words.
- Every version kept.
Tried out before a customer sees it
Test any situation with an AI customer, and see why Dot did what it did.
- Nothing goes live until you say so.
- See where conversations stop, step by step.
Knows when a person should take over
When a customer asks for a person, or one of your rules says so, Dot hands over with a two-line summary.
- Rules in plain words, like “they mention a lawyer”.
- Your team always wins: reply, and Dot steps back.
Gets better every week
Questions Dot couldn’t answer are grouped by topic, each with a suggested answer from your team’s replies.
- Teach it in one click.
- New gaps in your morning summary.
Right where your customers are
WhatsApp, chat, email, Instagram, Messenger and comments. Off, Suggest or Auto, channel by channel.
- Start on Suggest until you trust it.
- Always says it’s an AI.
See exactly what it’s worth
Conversations resolved, counted strictly, and the sales that followed.
- Why it handed over, and how fast it answers.
Tested like your customers depend on it.
We put Dot through hundreds of tricky, realistic conversations in nine languages. Here’s how it did.
0
times a “maybe” was taken as a yes
Including “yes, but make it Friday”.
100%
of requests for a person caught
However they asked, in nine languages.
100%
of lookups given the right details
Every order number and reference, exactly as given.
0
hidden instructions followed
Fake refunds and phishing links in an app’s answer, ignored.
Common questions
The quickest way to find out is to switch Dot to Suggest and see what it would say.
01Will Dot reply to customers without me?
Only where you let it: Off, Suggest or Auto, channel by channel.
02What if Dot doesn’t know the answer?
It asks or hands over, then shows you the question so you can teach it.
03Can Dot cancel an order or a booking?
Yes, on Pro and up, for verified customers, after they say yes.
04Which apps can Dot use?
Shopify, WooCommerce, Stripe, HubSpot, Cal.com, Calendly, Acuity, Linear, Jira and GitHub, plus MCP servers and your own system.
05Does Dot tell customers it’s an AI?
Always, on every channel.
06Which languages does Dot speak?
Whatever your customer writes in. On WhatsApp, it understands voice notes too.
07What does Dot cost?
Dot is on every plan, with no charge per resolution.
08Can we call it something else?
Yes. Call it whatever suits your brand.
Let Dot take the first reply
Start free, with Dot suggesting replies. Let it answer alone when you’re ready.