ChannelDesk
Pro
$390a year
A team of three, in US dollars
- Priced by
- The workspace
- AI agent
- 500 AI replies included
- Meta’s price, nothing added
- Phone
- Not offered
ChannelDesk compared with the helpdesks you know.
Intercom, Zendesk and Freshdesk side by side with ChannelDesk, on price, AI and channels. Their figures come from their own websites, and where they do more, we say so.
Intercom
Essential
$1,044a year
A team of three, in US dollars
- Priced by
- The seat
- AI agent
- $0.99 per Fin outcome
- Charged per conversation
- Phone
- Pay as you go
Zendesk
Suite Team
$1,980a year
A team of three, in US dollars
- Priced by
- The agent
- AI agent
- Priced by automated resolution
- On Suite plans
- Phone
- Included
Freshdesk
Omni Growth
$1,044a year
A team of three, in US dollars
- Priced by
- The agent
- AI agent
- 500 sessions, then $49 per 100
- Meta’s price plus 20%
- Phone
- Included
Their prices and features as listed on their websites in September 2026. Check their sites for the latest. All prices are in US dollars, billed yearly. Theirs are per seat or agent. Each comparison links to its sources.
On every ChannelDesk plan. Even the free one.
01
Every channel
WhatsApp, Instagram, Messenger, email, website chat and comments on your posts and ads, in one inbox.
02
An AI agent
Dot answers from your website, help articles and approved answers, and hands over to your team when a person is needed.
03
Help centre and tickets
A help site Dot helps you write, tickets for what needs following through, and ratings on every channel.
Common questions
About these comparisons. If yours isn’t here, the free plan is the quickest way to find out.
01Why these three?
They’re three of the best-known helpdesks. Each page compares price, AI, channels, help centre and tickets side by side, from their own websites.
02Where do their figures come from?
Their own pricing pages and help articles, read in September 2026. Each comparison links to its sources. Prices change, so check their sites for the latest.
03What doesn’t ChannelDesk do?
Phone calls, text messages (SMS) and single sign-on. If you need those, one of the others may suit you better.
04Why one price per workspace?
So your price doesn’t climb with every person who helps. Each plan includes team members (3 on Pro, 10 on Growth, 25 on Scale), and you pay for the people who write to you each month.
05Is the free plan really free?
Yes, with no time limit and no card. It has every channel, Dot, a help centre and tickets, for up to 50 people writing to you a month.
Try ChannelDesk free
Set up your inbox on the free plan. No card needed, and no time limit.